IT Help Desk Technician
Tier 1 IT Support · Active Directory · Windows · Linux · Ticketing Systems
Calm under pressure. Clear communicator. Hands-on lab experience. Ready to support your users.
View My Labs
Tier 1 IT Support · Active Directory · Windows · Linux · Ticketing Systems
Calm under pressure. Clear communicator. Hands-on lab experience. Ready to support your users.
View My Labs
I’m a Tier 1 IT Support candidate with hands-on lab experience in Active Directory, Windows Server, Linux, and ticketing systems. With 10+ years of client-facing experience, I bring calm communication, structured troubleshooting, and strong follow-through to every issue.
Deployed Windows Server domain controller, created OUs, users, GPOs, and practiced enterprise-level password resets, permissions, and lockout troubleshooting.
Installed Peppermint via Docker on Linux and practiced full Tier 1 ticket lifecycle: intake, prioritization, escalation, and SLA documentation.
Primary point of contact between clients, sales, and accounting. Triaged requests, managed escalations, and resolved concerns across a large client base — mirroring Tier 1 helpdesk workflows.
De-escalated frustrated users daily, maintained composure under pressure, and followed through to resolution without supervision.
Built and maintained labs for Active Directory, Windows Server, Linux, and ticketing systems to practice real-world troubleshooting, documentation, and escalation paths.
Hands-on training in troubleshooting, OS fundamentals, networking, virtualization, and remote support.
Network security, Linux CLI, SIEM basics, incident response, and NIST Cybersecurity Framework.
Actively seeking IT Help Desk / Tier 1 Support roles across Canada. Open to on-site, hybrid, or remote opportunities.